Manager Services; Oxbridge and Ivy League

Position: Manager Premium Services (Oxbridge and Ivy League)
About the Company

At Study In, we believe that the right guidance has the power to change lives. As the world’s most trusted higher education specialist, we’ve helped over 1.3 million students access study opportunities since 2006, placing them at top universities across the UK, USA, Canada, Australia, New Zealand, Ireland, and Dubai. Our global team of 500+ professionals spans 40+ countries worldwide, offering expert counselling, admissions support, visa guidance,

and university partnerships.

Leads a team of six Principal Consultants specializing in Oxbridge, Ivy League, Medicine, and top North American universities, serving high-potential students from across India.

Accountabilities

- Lead, mentor and manage the Premium Services counselling team, & drive very high standard collaboration with Branch network ensuring service excellence for students targeting Ivy League, Oxbridge, Medicine, and prestigious North American institutions.
- Activation of in-branch, in-college and virtual events
- Delivery of paid counselling services in relevant area of expertise, engaging in-depth with individual students
- Develop, implement, and continuously refine specialized product offerings for each premium admissions segment in collaboration with marketing & Branch Network.
- Accountable for designing and executing targeted campaigns, events, workshops, and seminars that promote premium offerings to relevant student and parent audiences.
- Oversee all aspects of high-value student journeys—from profiling, admissions strategy, documentation, test prep guidance, and interview coaching, to application completion.
- Ensure compliance with admission deadlines, regulatory requirements, and quality standards throughout all premium processes.
- Monitor team performance, student progress, and conversion rates—analyze data to drive improvements and report outcomes and insights to senior leadership.
- Resolve high-stakes or complex student queries and issues, acting as the escalation point for premium admissions cases.

Responsibilities

- Work closely with the Branch Network (Area/Regional managers) to ensure seamless support and optimize the premium counselling funnel nationwide.
- Ensure Counselling team members are trained to do initial counselling of the prospective students looking for premium colleges
- Direct team members to organize and participate in both virtual and in-person events, building the Premium Services brand and nurturing key relationships.
- Maintain relationships with top university representatives, admission tutors, and external partners to deepen institutional links and enrich student opportunities.

Qualifications:

Bachelor’s degree required;
Master’s preferred (management, education, or related field).

Experience:

At least 10 years of experience in international admissions advising, higher education consulting, or premium student services, including experience with Oxbridge/Ivy League/Medicine/North America markets.

Desired Skills & Requirements

- Demonstrated leadership of high-performing teams and capability to drive ambitious conversion targets.
- Deep understanding of international competitive admissions, scholarships, and high-impact academic/career planning.
- Excellent interpersonal and relationship-building abilities.
- Proactive, detail-oriented, and committed to continuous improvement and student success.
- Demonstrated commitment to ethical admissions guidance and high standards of confidentiality and professionalism.

KPI

- Achievement of Enrollment/Revenue target for the respective destinations
- Achievement of Demand generation plan
- Conversions from MQL – SQL – APPLICANT – FCI
- Design & Execution of Events & Training Calendar
- Ensure all Counselling teams are fully trained & ensure Growth & upskilling of team