Job Description & How to Apply Below
Remote (India)
· Full-time
· UK business hours
About Script Assist
Script Assist is a UK-based healthtech platform powering the operational infrastructure behind private clinics and pharmacies. We run the “operating system layer” that makes regulated healthcare workflows safe, auditable, and fast — spanning clinic operations, pharmacy operations, prescribing and dispensing processes, fulfilment and delivery tracking, and operational reporting.
We’re growing quickly, and we’re building a world-class remote operations team in India to support UK clinic and pharmacy partners at scale.
Important: This is not a patient-facing role and you will not make clinical decisions. It’s a high-ownership platform support / service desk role for a pharmacist who is tech-forward and loves structured problem-solving.
The Role
You’ll be part of Script Assist’s Platform Support / Customer Operations team supporting clinics and pharmacies using our platform every day. You’ll handle a structured support queue, troubleshoot operational workflow issues, and escalate with high-quality evidence so problems get fixed quickly and permanently.
This role suits pharmacists who enjoy:
software systems and troubleshooting
workflow operations and process discipline
turning messy partner problems into clean, actionable tickets
What you’ll do (pharmacy operations + platform support)
Provide platform support and service desk coverage for pharmacy and clinic partners
Triage operational issues across pharmacy workflows : dispensing operations, inventory status, batch/lot & expiry, substitutions, delivery exceptions
Support prescribing/dispensing operations from an operational perspective (non-clinical execution, SOP-led)
Investigate workflow issues before escalation: isolate scope, capture evidence, reproduce issues, document clearly
Maintain high-quality operational documentation and audit-friendly logs
Communicate clearly with partners: status updates, next steps, what information is needed
Identify repeat issues and contribute to SOP/playbook improvements to reduce future tickets
What “tech-forward pharmacist” means here
We’re not looking for someone who can tolerate software. We want a pharmacist who:
is comfortable inside complex systems (dashboards, statuses, workflows, queues)
naturally troubleshoots issues and learns tools fast
writes clear, structured updates and issue reports
thinks in workflows and exceptions (“if X → then Y; if edge case Z → escalate”)
Must-haves
BPharm / MPharm (or higher)
Strong English (written and spoken)
Comfortable working UK business hours
Detail-oriented, calm under pressure, process-driven
High-signal experience
Pharmacy operations exposure (dispensing workflows, inventory, batch/expiry, delivery exceptions)
Healthtech / telemedicine / pharmacy platform exposure
Any structured support environment (queue-based work, SOP-led escalation, audit trails
SEO
· Pharmacy Operations
· Dispensing
· Prescribing
· Pharmacy Workflow
· Clinical Operations
· Medication Operations
· Inventory
· Batch/Lot
· Expiry
· Substitutions
· Delivery Tracking
· Prescription Operations
· Audit Trail
· SOP
· Escalation
· Incident Triage
· Root Cause Analysis
· Service Desk
· Platform Support
· Customer Operations
· Product Support
· Healthtech
· Healthcare SaaS
· B2B SaaS
· Regulated Operations
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×