Clinical Operations Supervisor

About the Role
We are seeking a Clinical Supervisor with a background in Psychology, Nursing or Pharmacy. This is a dual-focus role: you will manage your own patient coordination tasks while serving as a supervisor for our remote clinical team. You will be responsible for maintaining high clinical standards, fostering a supportive team environment, and ensuring seamless operations in the clinical department.

Responsibilities:
Act as the first point of contact for the clinical team, providing guidance on complex cases and daily workflows.
Act as a compassionate resource, providing emotional reassurance and helping patients navigate the telepsychiatry process.
Keep accurate records of patient care and doctors' schedules. Check in on patients regularly and evaluate and document their progress.
Notify patients of any changes in their appointment schedules, ensuring they are well informed and supported throughout the process.
Collaborate with patients and providers to develop personalized treatment plans aligned with patient goals.
Help with recruitment and train new hires on our telepsychiatry platforms, clinic policies, and patient communication standards.
Facilitate communication between clinical staff, billing, and patient acquisition to ensure a cohesive patient journey.
Ensure all patient records, billing preparation, and doctor schedules are accurate and HIPAA compliant.
Identify service gaps and provide actionable feedback to the management team to improve patient care.
Maintain comprehensive knowledge of our clinic's services, policies, and procedures to address patient inquiries effectively.

Qualifications:

Bachelor's or Master's degree or professional license in Nursing, Pharmacy, or Psychology.
5+ years in a patient-facing clinical role; at least 2 years in a Supervisor or Lead position (history of internal promotion is highly preferred).
C1/C2 English proficiency. You must be able to communicate with US/Canada-based patients with high empathy and clarity.
Proven experience working with North American patients. Experience working in the Middle East (UAE, Saudi Arabia, Qatar, etc.) is a significant advantage.
Expert knowledge of telehealth platforms and remote team management tools (Slack, Zoom, CRM/EHR systems).
Knowledge of mental health conditions, treatment modalities, and community resources is highly desirable.
Ability to work independently, take initiative, maintain confidentiality and collaborate effectively within a multidisciplinary team.
Willing to work from 9 AM to 6 PM EST, either Monday to Friday or Sunday or Thursday as per the requirement.