Director of Product Design

The Role
We're seeking a  Director of Design, Core Product  to lead design strategy and execution across the platform. This role owns the user experience for our most complex and mission-critical product areas, including  CRM, Conversations, Calendars, Forms & Surveys, Quizzes, Domains, QR Codes, Webinars, Media Storage, Social Ads, Funnel & Email Builders , and other foundational capabilities.
This is a senior leadership role for a design leader who thrives in complexity, understands  systems-heavy SaaS products , and can scale intuitive experiences across a broad and deeply interconnected product surface area.

What You'll Own
- End-to-end design ownership for  all core product features , including but not limited to:
- CRM and data-heavy workflows
- Conversations and omnichannel messaging experiences
- Calendar and scheduling systems

Forms, surveys, and quizzes
- Domains, QR codes, and infrastructure-related tools
- Webinars and media storage

Social ads, funnel builders, and email builders
- The  design vision, principles, and UX strategy  for core platform
- A portfolio of design teams responsible for complex, cross-cutting product areas
- Design quality, usability, and consistency across the entire core product ecosystem

Responsibilities
- Lead, mentor, and scale a team of senior product designers across multiple core domains
- Partner with Product and Engineering leadership to define long-term strategy, roadmap priorities, and architectural decisions
- Drive clarity and simplicity across complex workflows and feature-rich interfaces
- Establish design standards, patterns, and systems that scale across teams and features
- Balance depth and flexibility for power users with usability and approachability for new users
- Champion user-centered design while navigating technical constraints and platform complexity
- Ensure design decisions are informed by user research, data, and real-world usage
- Represent design at the executive level and contribute to broader product leadership discussions

What We're Looking For
- 12+ years of experience  in product design for  B2B2C and/or SaaS platforms
- Extensive experience designing and scaling  CRM or similarly complex, data-heavy systems
- 5+ years of experience leading and managing high-performing design teams
- Strong systems thinking and experience designing interconnected product ecosystems
- Proven ability to lead through ambiguity and complexity
- Deep understanding of enterprise and mid-market SaaS user needs
- Strong collaboration skills with Product, Engineering, and cross-functional leaders
- Excellent communication, storytelling, and executive-level presentation skills

Nice to Have

- Experience with agency platforms, marketing automation tools, or CRM ecosystems
- Experience building or scaling design systems for large SaaS products
- Experience working in remote-first or distributed teams