Job Description & How to Apply Below
MONTHS+
RED Global, on behalf of a Key Client Partner, is currently searching for Genesys QA tester to join an existing and new projects they currently have available.
Please find the details below:
- Role:
Genesys QA/Tester
- Start: ASAP
- Location:
Remote – India
- Duration: 12months+
- Capacity:
Full time
- Language:
English
Job Summary:
The ideal candidate will have hands-on experience in testing Genesys platforms, including Genesys Cloud (Pure Cloud), Genesys Engage (on-prem or cloud), IVR workflows, call routing, and integrations with CRM or third-party systems
Key Responsibilities:
- Develop, execute, and maintain test cases, test plans, and test scripts for Genesys applications and integrations.
- Perform functional, regression, end-to-end, and UAT testing of Genesys contact center platforms (e.g., Genesys Cloud CX, Engage).
- Validate IVR call flows, routing logic, chat, email, and other omnichannel communication features.
- Work closely with developers, Genesys architects, product managers, and business analysts to ensure full coverage of system behavior.
- Support performance testing for call loads and agent concurrency.
- Validate reporting (Genesys reporting tools, BI dashboards) for accuracy and completeness.
- Participate in Agile/Scrum ceremonies and contribute to continuous QA process improvements.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 2+ years of experience in QA/testing roles, with at least 1 year of Genesys platform testing.
- Hands-on experience with testing Genesys Cloud CX, Genesys Engage, or Pure Connect.
- Understanding of contact center concepts such as IVR, call routing, queues, agent desktops, and CTI integrations.
- Familiarity with testing tools such as Postman, JIRA, Confluence, and Selenium (optional).
- Basic knowledge of API testing, SIP/VoIP protocols, or telephony environments.
- Strong analytical, documentation, and communication skills
If you are interested and available, please apply or send an email to for immediate consideration
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