Infrastructure Support Engineer

Job Title:

Infrastructure Support Engineer (IT Generalist)

Location:

Technopark Phase 1, Trivandrum
Job Type: Full-time
Experience Range: 3+ yrs

About the Role:

The Infrastructure Support Engineer role provides operational support for IT infrastructure, ensuring systems and networks run smoothly and efficiently.
We are seeking a skilled and proactive engineer to join our dynamic Technology team.
The successful candidate will be responsible for supporting their peers within the infrastructure team and Technology team as whole.
This role is crucial in ensuring the stability and integrity of our IT infrastructure.
The role also requires the successful candidate to assist the SQL DBA in their role as well as providing support and ongoing assistance to the patching and security team.

Responsibilities:

• Operational Support:
Provide 03rd level day-to-day operational support for infrastructure solutions, including Active Directory, Azure Active Directory Connect, and security authentication and authorisation solutions.

• Patching: A good understanding of vulnerability and patch management to provide support to patching and security team, this may also include desktop patching.

• Network Management:
Configure, install, and support network hardware and software infrastructure, including switches, routers, firewalls, and other network devices.

• Troubleshooting:
Analyse and resolve faults ranging from major system crashes to daily monitoring.

• Preventative Measures:
Undertake routine preventative measures and implement and maintain network security to ensure compliance.

•

Collaboration:

Work closely with technology and business units on infrastructure activities.

• Documentation:
Document IT infrastructure layout and design for future reference and upgrades.

• SQL: A good working knowledge of SQL to provide backup support to SQL DBA as and when required.

Qualifications:

•

Certifications:

Relevant certifications such as ITIL, CCNA, MCSE, or Cloud (Azure), Palo Alto and WAD-WAN are preferred.

•

Experience:

Proven experience within the IT support industry, particularly in roles involving system administration and network management.

•

Skills:

Strong knowledge of Active Directory, IT operating systems, network security best practices, and troubleshooting methodologies.

Skills:

• Technical Proficiency:
In-depth understanding of IT infrastructure, including hardware, software, and network systems

• Networking:
Knowledge of CISCO Switches, Routers and SD-WAN is essential, good knowledge of Palo Alto firewalls, CISCO Call calling is also required

• SQL: A working knowledge of SQL support

• Patching:
Previous experience in vulnerability and security patching

• Problem-Solving:
Excellent analytical and troubleshooting skills to resolve complex technical issues.

• Communication:
Strong communication skills to provide technical support and guidance to users and other IT staff.

• Adaptability:
Ability to keep up to date with advances in technology and industry best practices.

About us:

H&R Block is a global consumer tax services provider and Fortune 1000 company. Founded in 1955 by brothers Henry and Richard Bloch, H&R Block is headquartered in Kansas City, MO & is the world’s largest assisted tax preparation company with Operations in the US, Australia, Canada and India providing Digital tax services and Retail tax services through more than 10,000 retail offices in North America.

At H&R Block, we understand that passion and creativity are the keys to true innovation. We provide an environment that is both fun and challenging, allowing our employees to grow and reach their full potential. We are a Great Place to Work certified company and is in Top 10 best workplaces for Women in India. We are ranked as the No.1 Best workplace in India among Mid-size companies.

(Certified by GPTW – Jul 2024). H&R Block has always remained committed to being guided by a vision that is understood, embraced, and pursued by the entire organization:
To empower financial freedom for our clients through trust and technology. By combining the knowledge of the highly trained professionals with cognitive computing technology, we’re offering our clients the most personalized tax experience ever. H&R Block offers both Retail Tax and Online Tax services. The Global Technology Center of H&R Block India came to existence in October 2017 in Trivandrum, Kerala.

We started as a small company with 5 employees and a few years down the lane, we are a proud 1000+ member workforce innovating and reinventing the Software Industry culture. To know more about us visit:  Follow our Linked In page for latest updates/news: