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Job Description & How to Apply Below
Job Posting – Project Manager (Agent Assist / CX Transformation)
Location:
Full Remote (Across India)
Duration: 12 Months Contract
Start: Immediate / ASAP
We are looking for an experienced Project Manager to lead the delivery of our Agent Assist / Rep Assist AI program within the Customer Experience organization. This role focuses on driving AI‑powered capabilities that enhance agent productivity and customer service efficiency.
Required Skills
10+ years of project/program management experience.
4+ years in CX, contact center, Agent Assist, or digital transformation programs.
Agile-certified (CSM, SAFe, PMI-ACP).
Strong knowledge of IVR, ACD, CRM, WFM, agent desktop, speech analytics.
Experience with AI/ML-enabled tools (Agent Assist, Conversational AI, automation).
Hands-on with JIRA, Confluence, MS Project, Smartsheet, or Azure Dev Ops.
Excellent stakeholder engagement, communication, and vendor management.
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