Job Description & How to Apply Below
Salesforce Support & E-Commerce SRE (Hybrid Role)
Job Location - Hyderabad / Pune (Hybrid)
Job Summary : We are looking for a Salesforce Support & E-Commerce SRE professional to support our business-critical Salesforce and E-commerce platforms. This role focuses on production support, incident management, monitoring, and operational stability, with approximately 50% Salesforce Support and 50% E-commerce Site Reliability Engineering (SRE) responsibilities.
The ideal candidate has strong Salesforce functional and technical understanding, hands-on experience in production issue resolution, and exposure to SRE practices such as monitoring, root cause analysis, and system reliability.
Key Responsibilities
- Salesforce Production Support (50%)
Provide L2/L3 production support for Salesforce applications
Troubleshoot and resolve Salesforce issues related to:
User access, profiles, roles, permissions
Data issues, validation rules, flows, and automation failures
Integration failures with upstream/downstream systems
Monitor Salesforce jobs, scheduled processes, and integrations
Perform root cause analysis (RCA) for recurring or critical issues
Coordinate with Salesforce Admins, Developers, and external vendors for defect fixes and enhancements
E-Commerce SRE / ESRE Support (50%)
• Support E-commerce production systems to ensure high availability and performance
• Monitor applications using logs, dashboards, alerts, and health checks
• Handle production incidents, outages, and performance degradation
• Perform root cause analysis and implement preventive measures
Observability and monitoring
• Support deployments, releases, and rollback procedures
• Participate in on-call rotation and incident bridge calls (as required)
• Collaborate with infrastructure, Dev Ops, and security teams
Cross-Functional Responsibilities
• Act as a bridge between business, Salesforce, and E-commerce technical teams
• Communicate incident status, impact, and resolution clearly to stakeholders
• Follow ITIL / incident management best practices
• Support continuous improvement initiatives across platforms
Required Qualifications
• 2+ years of experience in Salesforce Support / Salesforce Operations
• Overall 6+ years of IT production support experience
Role Split
50% Salesforce Production Support
50% E-commerce SRE / ESRE Support
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