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Job Description & How to Apply Below
Location:
Bangalore/Hyderabad/Chennai/Remote
Duration: Full time
Notice period: Immediate joiner only/Currently serving notice with less than 30 days
'Looking for hands on working experience in CSM including Customer Portal functionality — this is a mandatory skill.
Experience with FSM and RSM is a plus'
Minimum of 7+ experience in Service Now development and architecture.
Proven expertise in designing and implementing complex Service Now solutions, including custom applications and integrations.
Strong understanding of JavaScript, HTML, CSS, and Service Now scripting languages.
Exceptional problem solving and communication skills.
Strong client facing and consulting skills.
Experience as a developer is must.
Service Now CSM implementation experience.
Understanding of CSM business domain and ability to translate it into practical Service Now solutions.
Excellent stakeholder/ customer facing skills
Experience working with remote teams
Responsibilities :
Takes responsibility for overall architecture, design, implementation and integrity of the Service Now platforms
Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented.
Provide expert level support and technical mentoring to implementation team.
Recognize and develop opportunities to leverage Service Now as a platform.
Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles.
Develop and present business case material for senior prospect and customer stakeholders. Create and deliver tailored presentations and product demonstrations.
Scoping and delivering Proof of Concept / Proof of Value engagements with prospects.
Responding to Request for Information/Proposal documents.
In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc in preparation for deployment.
Act as the Service Now subject matter expert at Executive briefings/marketing events.
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