FiveQA; IVR & Omni-Channel Testing

Position: Five9 QA (IVR & Omni-Channel Testing)
Job Title :

Five9 QA (IVR & Omni-Channel Testing)

Experience:

4–7 Years

Employment Type:

Contract
Location :

Remote
Working Time :

8 to 11AM CST

We are seeking a skilled QA Engineer with strong hands-on experience in cloud-based IVR and omni-channel testing, specifically on the Five9 platform. This role is ideal for someone who understands IVR architectures, call flow validation, and voice/digital channel testing in contact center environments.

Responsibilities
Test cloud-based IVR systems and omni-channel platforms
Validate Five9 IVR architecture, call flows, routing logic, and voice workflows
Perform end-to-end testing across voice and non-voice channels (chat, email, digital)
Test web services, APIs, and backend integrations
Design and maintain test strategies, test plans, and test cases
Execute manual and automated test cases
Log, track, and manage defects using Jira
Prepare defect reports and participate in daily Scrum meetings
Collaborate with Development and Dev Ops teams
Support CI/CD pipeline validation
Contribute to automation framework enhancements using Selenium or Razor

Skills Required:

4–7 years of QA experience in IVR / Contact Center platforms
Strong hands-on experience with Five9 IVR
Solid understanding of IVR architecture, call routing, SIP, and voice technologies
Experience testing omni-channel solutions (chat, email, digital engagement)

Experience with API and web services testing
Hands-on experience with Agile/Scrum
Proficiency in Jira for test and defect management

Experience with Selenium or Razor IVR automation tools
Familiarity with CI/CD pipelines and Dev Ops practices
Working knowledge of Git Lab and Jenkins
Ability to work with US time zone overlap