Service Desk With German

CAPGEMINI :
About Company : LTI  is a leading global provider of consulting, technology services, and digital transformation, with 420,000 team members in over 50 countries. Headquartered in Paris, France, it specializes in AI, engineering, cloud, and digital services to help businesses navigate rapid technology shifts. Founded in 1967, it is recognized for its commitment to sustainability and ethical business practices.
Job Title :  Service Desk With German
Key Skills :  Jira Service Desk, Service Desk, Windows Server

Job Location s :  Mumbai ,Bengaluru
Experience :  3+ years
Education Qualification :  Any Degree Graduation
Work Mode :  Hybird

Employment Type

:  Contract
Notice Period :  Immediate - 10 Days

Job description:

Skills
Mandatory Skills :  Jira Service Desk, Service Desk, Windows Server

We are looking for a German Language Service Desk Analyst P2 to provide Level2 technical support to end users in German speaking regions The role involves incident resolution request fulfilment and application for support while ensuring adherence to defined SLAs and quality standards
Provide L2 P2 service desk support for IT incidents and service requests
Handle inbound and outbound support interactions in German and English
Perform incident analysis troubleshooting and resolution based on priority and impact
Act as an escalation point for L1 teams and provide guidance where required
Monitor and manage tickets using ITSM tools Service Now Remedy SNOW like tools
Perform root cause analysis for recurring issues and suggest preventive actions
Coordinate with L3 application infrastructure and network teams for advanced troubleshooting

Any Project specific Prerequisite skills :

German+ SD , German language Support is must