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Job Description & How to Apply Below
Based in India
(Remote)
Job Description:
GenAI (Now Assist) Solution Strategy
Design and implement Service Now Now Assist capabilities including:
Agent Assist & Case Assist
Incident & Case Summarization
Knowledge Article Generation
Conversational AI & Virtual Agent Enhancements
Workflow & Task Intelligence via GenAI
Define GenAI governance, responsible AI practices, and adoption guardrails
Align GenAI capabilities with enterprise data, security, and compliance policies
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