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Job Description & How to Apply Below
We are seeking a Zuora Specialist to co-design, implement, and operate enterprise Zuora Billing and Revenue solutions in a complex, multi-system SaaS environment.
This is a hands-on role , working under the direction of an onshore Zuora Technical Lead, with responsibility for workflow implementation, tenant administration, integrations, releases, and off-hours escalation coverage .
Key Responsibilities
Scope & Ownership
Co-design and implement Zuora Billing and Revenue solutions with the onshore lead.
Own Zuora tenant administration , configuration, and operational stability.
Implement and govern Workflows , Product Catalog, invoice templates, bill runs, and user/role administration.
Ensure Zuora remains the system of record for subscriptions, billing, invoicing, and revenue.
Integrations & Operations
Work hands-on with Zuora REST/SOAP APIs , callouts, notifications, and events.
Support and troubleshoot integrations with Salesforce, Net Suite, Avalara , payment gateways, and middleware platforms.
Monitor workflows, bill runs, and integrations; support issue triage and resolution.
Testing, Release & Compliance
Support UAT, regression testing , and production releases using Zuora Deployment Manager .
Maintain Postman collections , runbooks, and RCA documentation.
Follow change control, SOX/SOC2 awareness , and secure handling of PII/PCI data.
Collaboration & Coverage
Operate independently during non-US hours and participate in Sev-1/Sev-2 on-call rotations .
Provide clear documentation, async communication, and daily handoffs to the onshore lead.
Mentor engineering and QA teams on Zuora best practices as needed.
Required Experience & Skills
6-12 years of experience.
Strong hands-on experience with Zuora Billing, Zuora Revenue, Workflows, and Product Catalog .
Experience with Zuora APIs and enterprise integrations.
Solid understanding of subscription lifecycle and billing operations.
Ability to work independently with strong English communication skills.
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