SAP PPDS – Senior Associate

Position: SAP PPDS Support – Senior Associate
Job Description:

SAP PPDS Support – Senior Associate
Role

Summary:

As a Senior Associate in SAP PPDS (Production Planning and Detailed Scheduling) Support, you will be responsible for providing functional and technical support for PPDS solutions within client environments. The role involves managing incidents, analyzing recurring issues, ensuring system stability, and driving enhancements to improve planning and scheduling efficiency. You will collaborate with cross-functional teams, client stakeholders, and offshore resources to deliver consistent, high-quality support services.

Key Responsibilities
Provide  day-to-day production support  for SAP PPDS processes, including troubleshooting, root cause analysis, and resolution of incidents.
Monitor and maintain the stability of  planning and scheduling processes , ensuring smooth execution of heuristics, planning runs, and order scheduling.
Handle  service requests, change requests, and enhancements  in coordination with technical and business teams.
Collaborate with  integration modules  such as MM, SD, PP, QM, and APO SNP to resolve cross-functional issues.
Support  CIF integration  between ECC/S4 and APO/PPDS systems, ensuring data consistency for master data and transactional objects.
Work with business users to understand issues, document requirements, and propose functional solutions aligned with business needs.
Participate in  release cycles, regression testing, and deployment activities  to ensure smooth delivery of system changes.
Create and maintain  knowledge base articles, SOPs, and playbooks  for repetitive or known issues to drive process efficiency.
Ensure compliance with  incident management SLAs  and proactively communicate status updates to stakeholders.
Collaborate with global teams to ensure 24x7 system availability and continuous improvement initiatives.

Required Skills & Experience
3–6 years  of hands-on experience in  SAP PPDS support  in S/4

HANA or APO environments.
Strong understanding of  production planning concepts ,  master data (PDS, PPM, Resources, Work Centers) , and  planning heuristics .
Proven experience with  troubleshooting and resolving CIF integration  and scheduling issues.
Exposure to  batch job monitoring, planning board, and alert monitor  usage.
Ability to handle multiple tickets, prioritize effectively, and ensure timely resolution.
Strong  analytical, communication, and coordination skills  with business and IT teams.

Preferred Qualifications

Experience with  S/4

HANA Embedded PPDS  environment.
Familiarity with  ticketing tools (Service Now, Remedy, Jira, etc.)  and ITIL-based support processes.
Experience working in  AMS (Application Managed Services)  or  global delivery models .
Exposure to  other planning modules  like IBP, SNP, or DP is an advantage.

Soft Skills
Strong ownership and accountability in issue resolution.
Excellent client-facing and communication skills.
Collaborative mindset with focus on knowledge sharing and continuous improvement.
Ability to work independently with minimal supervision.

Location:

Bangalore, Hyderabad, Chennai