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Job Description & How to Apply Below
Position: L3 Support Engineer (Customer Success Engineer)
Experience:
2+ Years
Location:
Delhi
Key Responsibilities
Troubleshoot and resolve complex technical issues across applications and systems
Handle escalations from L1 and L2 support teams
Manage high-priority incidents and ensure resolution within defined SLAs
Monitor system health using tools like Grafana, Dynatrace, App Dynamics, or similar
Perform log analysis and system monitoring to identify issues
Work with Postgre
SQL or Mongo
DB databases for troubleshooting
Create technical documentation and incident reports
Collaborate with Dev Ops, QA, and development teams
Requirements
Strong communication skills (verbal & written)
Experience in incident management and technical troubleshooting
Hands-on experience with Linux
Knowledge of SQL/No
SQL databases (Postgre
SQL / Mongo
DB)
Familiarity with monitoring tools and log analysis
Comfortable with rotational shifts (including night shifts)
6-day working week
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