Project Manager – Dynamics 365

Role

Title:

Project Manager – Dynamics 365 CRM

Experience:

3–6 Years

Location:

[In Office]
Department:  Microsoft Business Applications Practice

Role Overview
We are seeking a young and dynamic Project  Manager  to lead end-to-end delivery across multiple  Dynamics 365 CRM  and  non CRM  portfolios, driving excellence in execution, customer satisfaction, and business growth. The ideal candidate brings a consulting mindset, strong delivery governance, and a proven ability to balance strategy with execution — having led implementations for at least 1  large enterprises  or 3  mid-scale/startup organizations .

Key Responsibilities
Lead  end-to-end delivery  for multiple Dynamics 365 CE/CRM projects across diverse geographies and industries.
Drive  project governance , ensuring on-time, on-budget delivery aligned with scope, quality, and compliance parameters.
Manage  multi-project portfolios , balancing customer priorities, delivery milestones, and team bandwidth.
Provide  strategic direction  to project managers, technical leads, and consultants — ensuring best practices and standardized frameworks are followed.
Serve as  primary client interface , owning stakeholder communication, risk management, and escalation handling.
Partner with presales and account management teams to support  solutioning, effort estimation, and proposal reviews.
Drive  team capability building  across Power Platform, Azure, and Dynamics ecosystem; foster cross-functional collaboration.
Leverage experience from both  enterprise-scale transformations  and  agile, fast-paced environments  to shape adaptive delivery models.
Establish and monitor  KPIs for delivery excellence , customer satisfaction (CSAT/NPS), and profitability.
Champion  continuous improvement  — retrospectives, automation, and reusable asset creation within the practice.
Required Skills & Experience
3+ years of experience  in Dynamics 365 CRM / CE project management,

Proven experience leading  multi-million dollar  CRM programs in both  consulting and in-house environments.
Good understanding of  Microsoft Business Applications stack  — Dynamics 365 CE, Power Platform, Field Service, and Azure integration.
Experience working with  cross-functional teams  — developers, architects, QA, and support.
Exposure to both  agile and waterfall  project methodologies.
Excellent communication, stakeholder management, and presentation skills.
PMP / PRINCE2 / Agile certification preferred.
Hands-on experience in project financials, forecasting, and resource planning.
Preferred Background
Consulting pedigree  (from firms such as Microsoft, PwC, Infosys, TCS, or similar).
Exposure to  startup or mid-scale environments , driving structure, process, and scalable delivery practices.
Experience working with  international clients  in regions such as UK, EU, or APAC.
Why Join Us
Lead high-impact Dynamics transformation programs.
Work in an environment that blends  enterprise scale with startup agility.
Collaborate with leadership teams to shape delivery strategy, practice maturity, and innovation roadmap.