Technical Support Intern

Company Description  CNEAPEE is a unified AI-powered digital platform that simplifies how people learn, create, communicate, and stay informed in one integrated ecosystem. It combines conversational AI, adaptive learning support, wellness awareness, real-time news, creative tools, and developer assistance. The platform offers AI-driven learning, coding help, and image generation for creators and developers, while News+ delivers real-time updates and smart summaries from trusted sources.

Convo+ enables fast, chat-style messaging for real-time communication, and the upcoming Store+ will offer curated digital and physical products. Powered by advanced AI models like Gemini, CNEAPEE is designed to be scalable, intuitive, and future-ready, helping users reduce their reliance on multiple apps.

Role Description  This is a remote internship role for a Technical Support Intern  intern will assist users by responding to support tickets, chat requests, and emails, helping diagnose and resolve technical issues related to the platform. Day-to-day tasks include troubleshooting basic software and account problems, documenting issues, escalating complex cases to senior team members, and tracking resolutions in the support system.

The intern will also help gather user feedback, contribute to FAQs and help-center articles, and support continuous improvement of the user experience. Collaboration with engineering, product, and customer experience teams will be part of the role to ensure consistent and reliable support.
Qualifications

Foundational Technical Support skills, including familiarity with software platforms, basic debugging, and understanding of common user issues.
Strong Analytical Skills to identify patterns in user reports, prioritize issues, and propose data-informed solutions.
Customer Support and Customer Satisfaction focus, including clear communication, empathy, and a service-oriented mindset.
Troubleshooting skills for diagnosing technical problems, reproducing errors, and testing potential fixes or workarounds.
Currently pursuing or recently completed a degree or training in Computer Science, Information Technology, Engineering, or a related field (or equivalent practical experience).
Comfort using ticketing or helpdesk tools, collaboration platforms, and documentation systems (experience with any is a plus).
Ability to work independently in a remote environment, manage time effectively, and follow established processes.
Interest in AI-powered products, digital platforms, and user experience; prior exposure to AI tools or APIs is an advantage.