Senior Associate-- Configuration Client Support - Benefits Administration Operations

VOYA INDIA Overview VOYA INDIA, formerly known as VFI SLK, is a technology-driven, business process transformation company, driving the evolution of the financial services customer experience through the art of technology, innovation, and human creativity. As a subsidiary of Voya Financial Inc, we are dedicated to delivering cutting-edge solutions to Voya’s Health (employee benefits), Wealth (Retirement) and Investment Management Business.

Our focus lies in crafting inventive customer centric solutions by digitizing, automating, and optimizing technology and business processes. We are committed to fostering an environment that celebrates learning, growth and inclusivity while developing and deploying innovative and impactful solutions for Voya Financial Inc. More information is available at:

- This position includes:

An Integration Analyst is responsible for ensuring the successful implementation of Integrations. The IA will be a part of the EDI Implementation team with the following responsibilities:

Job Profile:

• Conduct test planning in partnership with internal and external project team members

• Responsible for the execution of test plans to ensure delivery of quality product

• Work directly with customers/carriers to troubleshoot, research and resolve defects

• Adapt to a fast-paced work environment while managing multiple priorities

• Successfully handle a large workload of concurrent projects

• Participate in project meetings, providing input to project plans, and providing status updates.

• Research questions involving EDI applications and how the data is organized and populated.

• EDI configuration

Knowledge &

Experience:

The ideal candidate has:

• BS/BA Degree or 5+ years software testing experience (EDI)
• Knowledge of employee benefits and the transmission of enrollment data via EDI
• Self-motivated, customer-focused professional with strong follow-through who consistently keeps commitments to customers and fellow associates.
• Ability to learn technology quickly through instruction, collaboration and self-learning
• Drive for data accuracy and completeness

• Strong planning and organization skills with a proven track record on delivering projects on time
• Experience in Microsoft Office products.

• Excellent communication skills, verbal and written in the English language, with the ability to maintain positive and cooperative working relationships with teams and customers.

• Regularly exercises critical and analytical thinking to determine best method for accomplishing work and achieving objectives.

Shift Timing:
• 5.30 PM onwards

Technology Knowledge

• Identifier configuration experience

• Salesforce

• JIRA

• SFTP

• Strong understanding of project implementation methodology and technique