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Job Description & How to Apply Below
Exp: 6 to 8 Years
Location:
PAN India
Responsibilities:
Platform Development:
Design, develop, and implement solutions within core modules: ITSM, Custom Applications, and ITOM.
Service Catalog Management:
Build and maintain Service Catalogs, including the creation of Record Producers and Order Guides.
Automation:
Automate business processes using Flow Designer and scripting.
Integration:
Develop and manage integrations between Service Now and external systems using REST APIs.
Modern Experiences:
Implement and configure advanced features such as Portal & Widget customization, Virtual Agent (Chatbot), and Now Mobile applications.
Support:
Troubleshoot issues, perform system upgrades, and ensure overall platform health and security compliance.
Basic Skills:
Proficiency in JavaScript and Glide API scripting (Business Rules, Client Scripts, Script Includes).
Experience with Service Catalog design, Record Producers, and Order Guides.
Strong knowledge of core ITSM processes (Incident, Problem, Change, Knowledge).
Familiarity with web technologies (HTML, CSS, XML).
Understanding of the Service Now data model and database structure.
Proven knowledge with system Integration via REST web services.
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