Job Description & How to Apply Below
Ready to shape the future of work?
At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform m large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on Linked In, X, You Tube, and Facebook.
Inviting applications for the role of Client Visit Experience-Manager
JOB LOCATION:
NCR/HYDERABAD/BANGALORE
Summary of Role/Profile:
The Client Visit Experience (CVx) Architect is responsible for designing and delivering high-impact, immersive client visit experiences that bring
Genpact’s Autonomous Enterprise, Agentic Ops, and “On It” culture to life. This role plays a critical part in accelerating growth by influencing
deal outcomes, strengthening client relationships, and advancing Genpact’s positioning.
The role shapes visit agendas and “show-and-tell” narratives aligned to business outcomes, bringing best-in-class ideas into the global CVx
framework.
Responsibilities include planning visits per the global playbook, orchestrating cross-functional stakeholders, ensuring adherence to standards
and compliance guidelines, monitoring market trends to continuously enhance the experience, and driving process and governance
improvements across the global team. This position offers high visibility and frequent interaction with senior leaders and clients, along with an
immersive opportunity to build functional and domain expertise.
Key Responsibilities
Collaborate:
Work closely with sales and operations teams to identify win themes for
client visits
Develop agendas:
Collaborate with stakeholders to create detailed agendas based on identified win themes
Design experiences:
Create high-impact experiences that align with visit objectives, including hospitality and cultural immersion
Project manage:
Create RACI and track individual items to closure within time and budget, in
collaboration with internal and external partners
Innovate:
Identify opportunities for innovation in delivering best-in-class experiences
Analyze:
Data-led analysis of visit outcomes to continuously improve the experience
Support projects:
Contribute to strategic projects aimed at enhancing overall client experience frameworks
Document processes:
Maintain clear documentation of processes and best practices for governance and reporting
Minimum qualifications
Minimum Bachelor’s degree in any discipline
Minimum 8-10 years experience in events, client experience or hospitality space.
Exposure to organizations in the professional services industry, and offering Agentic, AI, analytics and automation solutions is an advantage
What is the focus of the function?
We deliver immersive client visit experiences that bring our autonomous enterprise to life - showcasing Agentic ops, innovation, and our ‘On It’ culture, to accelerate growth for Genpact These immersive experiences complement our storytelling, and allow clients to engage with Genpact processes, teams, and facilities in a real and relatable way.
External and Internal Contacts
External vendors in hospitality, exposition setups, Agentic, AI and other technology-enabled experience solutions
Specific Competence (Essential)
Proven expertise in designing experiences for large and complex meetings/events/expositions/client showcases ·
Strong project management skills with a milestone-based approach
Strong written and spoken…
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