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Service Desk Analyst

Job in 110006, Delhi, Delhi, India
Listing for: Tata Consultancy Services
Full Time position
Listed on 2026-08-30
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support
Job Description & How to Apply Below
Service Desk Analyst

Experience:

4 years to 6 years
Location :
Delhi/NCR
Interview Mode:
Virtual Drive
Interview Date: 06-Aug-26
Interview Time: 10 AM to 5 PM

Must-Have

Key Responsibilities

Provide advanced first-line support for devices, applications, and access issues
Troubleshoot Windows 11 issues
Manage accounts in AD, Entra
O365 concepts
Support Intune devices and resolve policy/app issues
Perform SCCM troubleshooting
Intune MDM
Log and resolve incidents within SLAs
Conduct initial problem analysis and document findings
Assist users with One Drive, Teams, Outlook, and Microsoft 365
Monitor systems and infrastructure alerts
Perform triage, correlate incidents, and assess impact
Coordinate with resolver teams during outages
Solar Winds knowledge
Track service health and recurring alerts
Support maintenance tasks and ensure uptime

15 years of Continuous Educati on.
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