Associate Vice President; AVP BPO Presales & Solutions

Associate Vice President (AVP) – BPO Presales & Solutions

Band:  D1

Location:

Anywhere in India

Function:  Business Process Services (BPS) / BPO Presales & Solutioning

Employment Type:

Full-Time

Work Mode:
Work from Office

Note:

Only candidates with hands-on experience in BPO/BPM/BPS Presales and Solutioning will be considered. Candidates from IT Presales, ERP Presales, or Technology Solutioning backgrounds without BPO Presales experience will not qualify.

Role

Purpose:

We are looking for an experienced and strategic leader to drive solutioning, presales, and large deal pursuits across Business Process Services (BPS/BPO). The individual will be responsible for designing differentiated, commercially viable, and transformation-led solutions for global clients while partnering closely with Sales, Delivery, Transition, Digital, Finance, and Operations teams.
This role will play a critical part in shaping and winning large outsourcing opportunities by creating compelling business solutions, operating models, transformation roadmaps, and value propositions.

Key Responsibilities:

Solutioning & Presales Leadership
Lead end-to-end solution architecture for large and complex BPO/BPS opportunities.
Drive RFI, RFP, RFQ, proactive proposals, and deal shaping initiatives.
Design target operating models covering people, process, technology, governance, and transition approaches.
Create compelling value propositions, transformation roadmaps, pricing strategies, and business cases.
Conduct client workshops, solution presentations, due diligence sessions, and solution defense meetings.
Pursuit & Deal Management
Partner with Sales and Account teams to qualify opportunities and improve win rates.
Coordinate cross-functional teams across Operations, Transition, Delivery, Technology, HR, Finance, Pricing, Legal, and Risk.
Support commercial discussions, solution validation, and proposal governance.
Own proposal quality, submission timelines, and stakeholder alignment.
Transformation & Innovation
Embed AI, GenAI, Automation, Analytics, and Digital Transformation strategies into client solutions.
Develop innovative service delivery models focused on productivity, customer experience, and cost optimization.
Build reusable assets, accelerators, frameworks, and industry-leading solution components.
Practice Growth
Support pipeline generation and revenue growth initiatives.
Identify market trends, competitor positioning, and emerging opportunities.
Collaborate with leadership teams to create industry-specific and horizontal offerings.
Represent the organization in client engagements, industry events, and thought leadership forums.

Required Experience
18+ years of total experience.
Minimum 8-10 years in BPO/BPS Presales, Solutioning, Deal Consulting, Bid Management, or Large Deal Pursuit roles.
Proven experience in designing and winning complex BPO/BPM outsourcing engagements.
Strong knowledge of global delivery models, transition planning, workforce sizing, pricing, and commercial constructs.
Experience working with multi-functional teams during pursuit and transformation programs.

Educational Qualification
Bachelor's Degree (Mandatory)
MBA or equivalent management qualification preferred

Candidate Profile
Strong track record in BPO/BPM industry.
Ability to engage with CXO-level stakeholders.
Strategic thinker with strong business acumen.
Excellent storytelling, presentation, and consulting skills.
Experience across any domain is acceptable; however,  BPO Presales & Solutioning experience is mandatory .

Mandatory Screening Criteria
✅ BPO/BPM/BPS Presales Experience
✅ Solutioning and Large Deal Pursuit Experience
✅ RFP/RFI/RFQ Ownership Experience
✅ Global Delivery Model Knowledge

Not Eligible
❌ IT Services Presales only
❌ Technology Solution Architects without BPO solutioning experience
❌ ERP/Product Presales profiles
❌ Pure Operations leaders without Presales experience