Deputy General Manager - Vending Supply

About SmartQ
SmartQ is redefining how the world experiences food. As a next-generation food-tech innovator, we solve real operational challenges through empathy-led insights and powerful technology. Our mission is clear: to elevate everyday dining into a seamless and meaningful experience.

In the last decade, we’ve transformed cafeteria and food operations across industries with scalable, cutting-edge solutions. Operating in 14 countries and backed by Compass Group- a $60B global food service leader SmartQ continues to push the boundaries of what modern food-tech can achieve.

Since our inception in 2015, we’ve become a trusted partner for corporates, hospitals, universities, and food courts worldwide. With a bold vision to become the world’s largest B2B food-tech company, we connect people through exceptional food experiences powered by advanced technology. Today, we proudly serve 400+ global clients, including leaders like Google, HSBC, Amazon, and Wells Fargo.

At the heart of SmartQ is a culture shaped by four core pillars:
Great People | Great Food | Great Experience | Greater Good

These values inspire collaboration, innovation, humility, and a relentless pursuit of excellence.
To dive deeper into what drives us, explore our cultural pillars on the SmartQ Linked In ‘Life’ page. It offers an authentic glimpse into the journey you could be part of: …

Are you passionate about driving operational excellence and building efficient supply ecosystems? If yes, we’re looking for you.

As a  Deputy General Manager – Vending Supply  at SmartQ, you will lead end-to-end supply operations across India, including product sourcing, supply planning, logistics, and inventory management for our vending business.

Your focus will be on ensuring uninterrupted product availability, optimizing costs, and maintaining high service standards in line with business SLAs. You will drive vendor performance, manage procurement, and ensure compliance with quality standards while supporting business growth.

This role requires a strong balance of strategic thinking and execution, along with experience in managing large-scale supply operations. If you’re a results-driven leader ready to build scalable and efficient supply systems, we’d love to hear from you.

What you will be doing:
Supply Chain & Operations Management
Plan and manage pan-India product supply (FMCG / beverages / snacks / consumables) for vending machines.
Ensure 100% machine fill-rate and minimal stock-outs across locations.
Drive forecasting, replenishment, and SKU rationalization based on sales trends and machine productivity.
Oversee regional warehouses, depots, and distributors supporting vending operations.

2. Vendor & Procurement Management
Identify, onboard, and manage national & regional suppliers.
Lead price negotiations, contracts, and annual rate agreements to improve margins.
Monitor vendor KPIs: service levels, fill rates, quality, delivery timelines.
Develop alternate sourcing strategies to mitigate supply risks.

3. Inventory & Cost Control
Own inventory planning, ageing control, expiry management, and shrinkage reduction.
Optimize working capital through improved inventory turns and DOH.

4. Quality, Compliance & Process Improvement
Ensure products meet food safety, statutory, and company quality standards.
Drive SOPs for handling, storage, and replenishment of vending products.
Lead process automation and system enhancements (ERP, SFA, inventory tools).

5. Stakeholder & Team Management
Collaborate with sales, operations, finance, and service teams.
Present MIS, dashboards, and performance reports to leadership.

What you need to bring:
Bachelor’s degree in supply chain, Engineering, Commerce, or Business
(MBA / PGDM – Operations preferred).
3–5+ year’s experience in supply chain / procurement / distribution.
Strong exposure to FMCG, vending, retail, QSR, or consumer goods.
Proven experience managing pan-India supply networks.

Message from CEO:
We've come to realize that we're not merely in the B2B Food service industry; we're in the business of 'Capturing Hearts.' We find ourselves in a unique position to turn ordinary, mundane corporate cafeterias into places of pure delight, where individuals can freely express themselves, find inspiration, and share happiness. Such a profound transformation opportunity is a rare gift, where the purpose of our enterprise transcends the ordinary.

If this vision resonates with you, we invite you to join us in our mission to spread joy and happiness in a world weighed down by stress and pressure. Together, let's play our part in making this world a more beautiful place