Deputy Vice President Auto Claims

We are seeking an experienced and dynamic  Team Leader – Auto Claims  to oversee and manage auto claims operations across multiple regions, including  Chandigarh, Haryana, Eastern Uttar Pradesh, and Gurgaon . This role requires strong leadership, strategic thinking, and operational excellence to ensure timely and accurate claims processing while maintaining high service standards.

Key Responsibilities:

Regional Claims Management:
Oversee and manage auto claims operations across four regions:
Chandigarh, Haryana, Eastern UP, and Gurgaon.
Ensure compliance with company policies, regulatory requirements, and service-level agreements.
Performance & KPI Management:
Drive key performance indicators (KPIs) for claims processing, turnaround time, and customer satisfaction.
Manage high-value claims with precision and coordinate closely with underwriting and business teams for risk assessment and resolution.
Stakeholder Relationship Management:
Maintain strong claims-related relationships with key producers, OEM stakeholders, and business partners.
Act as a trusted advisor for stakeholders, ensuring transparency and timely communication.
Vendor & Service Provider Oversight:
Review and manage service providers, including surveyors, salvage portals, and empanelled vendors.
Ensure quality, cost-effectiveness, and adherence to agreed standards.
Team Leadership:
Lead and mentor a team of approximately  65 employees , fostering a culture of accountability and continuous improvement.
Oversee the processing of around  13,000 auto claims per month , ensuring operational efficiency and accuracy.
Process Improvement &

Risk Management:

Identify process gaps and implement best practices for claims handling.
Mitigate operational risks and ensure robust internal controls.