Job Description & How to Apply Below
About Us
Acumen, established in 2008 under the Sannam S4 Group umbrella, is a premier internationalisation partner for educational institutions worldwide. Originating in India, we have expanded our services across Asia, North America, and beyond, providing comprehensive support to universities and organisations embarking on their global journeys.
Our Mission and Approach
Driven by research and rich data insights, Acumen offers innovative solutions tailored to the unique needs of each partner. Our end-to-end services empower educational institutions to establish and enhance their international presence, ensuring they receive trusted guidance and expertise at every step.
Global Reach and Services
With a strong presence in India, South and Southeast Asia, and North America, Acumen delivers excellence in education consulting, advisory, and implementation. Our services include in-country representation, high school engagement, agent management, enrollment services, and strategic consulting, all designed to help institutions thrive in today's competitive international education landscape.
Our Team and Values
Our diverse team of over 300 professionals, with a 70% female representation, embodies our core values:
Collaboration, Agility, Impact, Empowerment, and Integrity. This commitment to diversity and inclusion fosters a dynamic and supportive environment, enabling us to deliver impactful solutions to our partners.
Why Choose Acumen
Our unique understanding of the education sector, combined with a people-first approach and student-focused insights, has made us an invaluable partner for educational institutions globally. We prioritise your needs, offering practitioner-led expertise and end-to-end support without taking commissions or selling services directly to students, ensuring our focus remains solely on enhancing your institution's success.
Partner with Acumen to navigate the complexities of international education and achieve sustainable growth in the global arena.
What are we seeking?
As Acumen continues to grow, we intend to evolve the delivery of our service to the education sector (largely focused on Higher Education clients). A relentless focus on customer service, efficiency, discipline, and planning of growth is going to be critical for the business achieving its ambitious plans. We seek talent who are excited by a growth story and enjoy problem solving in an ambiguous and dynamic environment.
Our partners and stakeholders
Acumen places tremendous value on its strategic partnerships and close affiliations with respected organizations which include a formal Strategic Partnership with the U.S. International Trade Administration (ITA) U.S. Department of Commerce, the UK Department for International Trade (DIT) and close working relations with the governments of Australia, New Zealand, Canada, and Ireland. We work very closely with the Embassy of India in Washington D.C. and with the federal and state government(s) in India.
India Business Council (USIBC), American Chamber of Commerce in India (AMCHAM), British Business Group (BBG), Federation of Indian Chambers of Commerce and Industry (FICCI) and the Confederation of Indian Industry (CII) amongst others. We will be seeking to develop further linkages with similar organizations based in Southeast Asia.
Responsibilities
Deliver account KPIs for partners across the given territory set jointly with the clients/partners and review progress month on month.
Deliver a high-level delivery service & customer experience and effectively support In-country representatives.
Coordinate with ICRS, Partner Success coordinators, Territory teams and other stakeholders to provide best intel, solutions, and coordination for partner needs.
Ensure the successful day-to-day delivery & operations of client accounts.
Shadow client meetings when required and consult/manage customer expectations.
Frequently review and consult on client marketing campaigns to ensure budgets are actively managed and used effectively.
Work in partnership with your Territory Team to fulfil all client requirements
Oversee billing/invoicing for client accounts working in partnership with Head Partner Success
Identify ‘add-on’ sales opportunities and assist with contract renewals
Maintain technical expertise of our products/services
Maintain a comprehensive knowledge of the higher education industry
Assist in any training for new hires where applicable
Build a performance-driven culture and ensure transparent evaluation of team…
Position Requirements
10+ Years
work experience
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