Medical Office Receptionist

Medical Office Receptionist – Turnwell Mental Health Network, Downtown Sioux Falls (317 N Main, Sioux Falls, SD)

Turnwell Mental Health Network is committed to expanding access to high‑quality mental health care services in underserved markets by building a team of professionals who provide and support best‑in‑class patient experiences within our clinics.

• Greet patients and visitors professionally and friendly.
• Answer, screen, and route phone calls promptly and accurately.
• Schedule, confirm, and cancel appointments using electronic medical record (EMR) systems.
• Collect and verify patient insurance information and demographics.
• Check patients in and out, ensuring all forms are completed accurately.
• Collect co‑pays, balances, and other payments; provide receipts as necessary.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Ensure the reception area is clean, organized, and welcoming.
• Respond to patient inquiries or direct them to the appropriate staff member.
• Perform general administrative duties such as filing, faxing, and copying.
• Collaborate with medical assistants, nurses, and physicians for seamless workflow.
• Monitor and order office supplies as needed.

• High school diploma or equivalent required.
• Prior experience in a medical office or similar healthcare setting preferred.
• Familiarity with EMR systems (e.g., Epic, Athenahealth, eClinical
  
  Works) a plus.
  
  Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Knowledge of medical terminology and insurance verification helpful.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Fast‑paced outpatient medical office environment.
• May involve long periods of sitting or standing.
• Interaction with patients who may be ill, stressed, or in pain.

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