Office Coordinator

SYNERGY Home Care, Delray Beach is a CHAP-accredited Home Health Agency licensed by the State of Florida, providing non-medical services such as personal care, companionship and respite care for Palm Beach county residents. SYNERGY Home Care is actively looking to hire an Office Coordinator to join our existing team for the Delray Beach office location.

The Office Coordinator is responsible for intake, patient care coordination and caregiver scheduling.

• Answer phones during normal business hours and be on-call occasionally.

• Receive and process incoming requests for new homecare services.

• Schedule Care Assessments for the Supervisory RN.

• Make follow-up calls to prospects, document in scheduling software.

• Provide superior customer service for clients.

• Maintain client files and keep them up to date.

• Make quality calls to client. Document in scheduling software.

• Match and schedule caregivers based on skill level, availability and customer requirements.

• Respond to time off requests, cancelled shifts, and call-offs by providing back up caregivers and communicating with clients, as needed. Document all changes in scheduling system.

• Strong communication, phone and administrative skills.

• Should be patient, kind, compassionate.

• Proficiency with computers and ability to operate browser-based scheduling software.

• Knowledge of Outlook, Word, Excel and Adobe Acrobat.

• Knowledge of any scheduling software such as Axis Care, eRSP, Wellsky.

• Homecare or call center or staffing coordination experience is preferred.

• Strong attention to details is required.

• Ability to maintain confidentiality.

• Good auditory and visual ability; person will interface with computer and telephone as primary job tools.

• Ability to interact with a range of patients in a friendly, professional patient-oriented manner.

• Competitive pay.

• Weekly pay by direct deposit.

• Paid holidays.

• Paid personal/vacation days.