Product Manager

Team:
Marketing

Reports to:

Sr. Director of Growth Initiatives

Location:

On-site, Corporate Office (Delray Beach)

Now Optics is a leader in the eye care industry. Its retail brand, Stanton Optical, is amongst the fastest-growing, full-service retail optical centers. The company consistently ranks among the largest optical retailers in the country by Vision Monday. Now Optics continues to expand its retail footprint with 300+ corporate and franchise locations while delivering affordable eye care services by providing a fast and friendly customer experience.

We believe in building a positive and cohesive culture where everyone is contributing towards a common goal and set of values.

Modernizing the eye care experience for all people.

Making eye care easy.

Integrity
:
We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.

Collaboratio
n:
We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

Accountability
:
We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

Respect
:
We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.

Empowerment
:
We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals, we serve.

The Product Owner is the business-facing owner of our proprietary POS/Ecomm software backlog and roadmap. You turn commercial priorities into well-justified initiatives, align stakeholders on what gets built and in what order, and work with IT development to deliver and launch. You recommend priorities and scope trade-offs. You work alongside the Business Analyst, who owns POS/Ecomm system requirements, BRDs, and UAT, and the Sr.

UX/UI Designer, who owns the design and user experience.

Maintain the POS/Ecomm software roadmap, aligned to commercial and growth goals set by the Sr. Director.

Bring customer and associate insight into prioritization, working with the Sr. UX/UI Designer on research and feedback.

Draft and maintain the POS/Ecomm software backlog with proposed prioritization for Sr. Director approval.

Refine backlog items with the BA, BRM, and IT dev. Review and approve acceptance criteria drafted by the BRM against the business case.

Draft trade-off and scope recommendations when priorities conflict, including deferring features within a BRD to a later release.

Draft sprint goals in partnership with IT.

Participate in sprint reviews and accept completed work against the business case and acceptance criteria. The BA signs off on requirement fidelity separately.

Write initiative briefs that combine the business case (why this, why now, expected outcome) with a clear problem statement. These feed the BRD process.

Flag D365/VCS dependencies in initiative briefs early, so the VCS & D365 BA is engaged before BRD work begins.

Review BRDs, authored by the BA, against the business case and flag gaps or concerns.

Define success metrics for each initiative and track outcomes after launch, reporting results to the Sr. Director and sponsors.

Run standing weekly or biweekly priority meetings, structured by group so D365-dependent and non-dependent groups meet separately. Drive each meeting to explicit agreement on upcoming priorities and review newly surfaced items.

Support alignment conversations with commercial (ecommerce and brand) sponsors, preparing materials and follow-ups.

Support D365 finance and operations stakeholder conversations by confirming that proposed solutions align to the business case. For initiatives that depend on D365 or VCS integration, the POS/Ecomm BA defines the POS/Ecomm-side requirements and partners with the dedicated VCS & D365 BA on shared tickets.

Work within the fixed two-week sprint calendar. The Scrum Master confirms any date changes.

Track deployment timing and cross-team readiness with IT dev and the Scrum Master, and own the business view of each release (what is included and whether the business is ready).

Confirm IT QA sign-off before a build moves to…