Customer Service Representative

Salary can be commensurate with education and experience

Veteran's Preference Applies

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services

• Answer to telephone and walk-in customer inquiries and complaints and provides detailed and accurate information regarding the utility billing process and requirements.
• Reviews and reconciles accounts for correct rates and services and adjusts accounts accordingly.
• Prepares correspondence in response to customer inquiries.
• Receive and process customer payments.
• Monitors illegal usage report; researches customer accounts to facilitate collection for unauthorized usage of water/sewer/garbage.
• Researches bad debts and initiates collection procedure; processes write-offs of bad debts; researches liens as needed for title search requests.
• Prepares payment agreements as needed; calculates and tracks compliance of payment arrangements made for customers who are having difficulty paying their bill.
• Performs various clerical duties; prepares daily deposit, data entry, processing work orders, researching returned mail, customer file maintenance, typing and filing.
• Validates cash and checks for utility billing payments, permits, MCR's, tap cards and other receipts and balances cash edits.
• Sells beach stickers.
• Processes NSF Checks.
• Fosters positive employee relations and employee morale on a City-wide basis.

• High School graduation or possession of an acceptable equivalency diploma.
• Two (2) years of professional, verifiable general office experience.
• Cashier experience preferred.
• Requires demonstrated ability to effectively utilize personal computer and office software such as Microsoft Word, Microsoft Excel, and Microsoft Outlook.