Bilingual Customer Service Representative

Florida One Insurance – Full‑Time Bilingual Customer Service Representative

We are seeking a bilingual (English & Spanish) customer service representative who will be onsite in a fast‑paced environment, directly supporting our diverse client base. Your role will involve solving insurance‑related issues, answering questions, and guiding customers through their policies, creating strong, trusting relationships with clients from all backgrounds.

• Competitive salary ranging from $42,600 to $92,000 per year, based on experience and performance.
• Medical, Dental & Vision Insurance
• Life Insurance
• Paid Time Off
• Support and guidance through the insurance licensing process
• Opportunities for growth and development

With over a decade of experience,
Florida One Insurance Agency specializes in personalized auto insurance solutions. Our team of dedicated agents is committed to helping clients navigate the complexities of insurance with confidence, prioritizing trust, transparency, and exceptional service every time.

To empower our clients with the knowledge and support needed to make informed decisions, building lasting relationships along the way.

• Respond to customer inquiries via phone, email, and in person.
• Assist with policy updates, claims, and general insurance questions.
• Provide clear, empathetic support in both English and Spanish.
• Collaborate closely with our agent team to ensure a seamless customer experience.
• Maintain accurate records and documentation.

• Fluency in English and Spanish (verbal & written).
• Excellent verbal and written communication skills.
• Strong sense of empathy, professionalism, and customer service.
• Problem‑solving ability and attention to detail.
• Adaptability in a fast‑paced environment.
• Collaborative, team‑oriented mindset.

If you’re ready to grow in a rewarding customer service role and make a difference in your community,
apply today and join a team that puts people first every day.