Service Appointment Coordinator

Are you a people person with a knack for making others feel heard and valued? Ed Morse Automotive Group is looking for enthusiastic individuals to join our team as a Service Appointment Coordinator in Delray Beach, Florida. Imagine being the first point of contact for our valued customers, guiding them with a warm voice and a helpful attitude. You'll be the friendly face and reassuring voice of our brand, assisting them with their needs and ensuring they have a great experience.

We believe in creating a supportive and positive environment where your contributions truly matter. This isn't just about answering phones; it's about building relationships and making a real difference in our customers' journey. If you're ready to bring your positive energy and excellent communication skills to a dynamic team, we can't wait to welcome you aboard!

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Hands on Training
• Career Growth Opportunities
• Retirement Plan
• Professional Work Environment
• Snacks and Coffee
• Team Lunches
• Bonus Opportunities
• Uncapped Commission

• Answer incoming customer calls in a friendly and professional manner.
• Provide accurate information about products and services.
• Assist customers with inquiries, requests, and issue resolution.
• Document customer interactions and transactions accurately.
• Follow communication guidelines and protocols.
• Collaborate with team members to ensure a high level of customer satisfaction.

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Proficiency in using computers and basic software applications.
• Ability to multitask and manage time effectively.
• A positive and customer-oriented attitude.
• Previous call center or customer service experience is a plus.