Practice Manager, Operations

Practice Manager, Operations

East Delray Beach, Florida

Heartland Dental is looking for a Practice Manager of Operations to join our team. We believe in hiring and growing leaders who support the business needs of each supported dental office and foster a strong, patient‑first culture. The role is a valued business partnership with the Doctor, focused on continuous learning, team cohesion, and delivering exceptional patient care.

• Serve as the business partner to the supported Doctor, ensuring the office delivers unparalleled support and service to both Doctor and patients.
• Guide the team by focusing on constant improvement, creating an environment where team members become masters of their individual roles.
• Set the standard for exceptional customer service and team member collaboration as a key relationship builder.
• Oversee daily operations of the office, including filing patient claims, managing payments, resolving patient issues, coordinating team schedules, and tracking inventory levels.
• Recruit, onboard, train, coach, and retain world‑class team members.
• Review, analyze, and use business reports to identify missed opportunities, recommend and implement best practices and systems to positively impact office performance.

• Competitive benefits including health insurance and retirement savings plans, six paid holidays, and PTO.
• Continuing education to develop your full potential and act as a true business partner to our supported Doctors.
• Access to an expansive network of mentors and networking opportunities.
• State‑of‑the‑art technology to assist in daily responsibilities and enhance patient care efficiencies.

• Join a great team that thrives on collaboration, communication, and community.
• Be part of a patient‑focused practice that prioritizes comfort, trust, and long‑term relationships with the families we serve.

• Associate’s or Bachelor’s degree or 3-5 years’ leadership experience (professional office, hospitality, retail, banking, medical, etc.).
• Experience working in a fast‑paced and customer‑centric environment.
• Ability to analyze processes and information, identify problems and trends, and develop effective solutions and strategies.
• Excellent communication, leadership, coaching, and conflict resolution skills.
• Trustworthy; maintain patient confidentiality and team ethics.
• Position will have access to minimum PHI; regular HIPAA training required; individual must maintain data safeguards.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation; accommodations may be made for disabilities.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person once conditions allow) periodically throughout the year; some travel may be involved.
• TB test required for all new hires in dental office positions (not applicable in FL & TN).

As the largest and one of the fastest growing Dental Support Organizations, Heartland Dental provides exceptional service to over 2,300 supported doctors in 38 states and more than 1,400 offices. Each supported office is unique to its community and patients. Supported Doctors are the leaders of their practice and set forth their own clinical care philosophies.

Heartland Dental is committed to living its core values, which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.