Job Description & How to Apply Below
As a Market Manager, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers’ hands. You understand that Amerant Bank is dedicated to delivering a customer experience that’s unlike any other. It starts with you discovering customers’ needs and with the support of your team members, you match those needs with the right products.
Primarily responsible for the achievement of banking center profitability, sales goals, operation activities and the management and use of the various elements encompassing a transformed banking center. Responsible for the sale of Bank products and services to new and existing clients inside the branch as well as the generation of new business opportunities outside the branch. Ensure quality levels of branch customer service.
Ensure development and training of branch staff. Promote a positive Bank image within the community. Oversee administration of all personnel issues. Ensure the protection of all branch assets. Manage branch expenses.
Responsibilities:Operational ExcellenceAbility to perform all position responsibilities within a banking center.Provide guidance and supervision to Banking Specialist IV in the oversight of the day to day banking center operational activities in the banking center in accordance with all Bank policies and procedures. In the absence of the Banking Specialist IV take lead responsibility.Adhere to all policies and procedures per Retail Banking’s operating manuals, employee handbook and all other that apply to the position functions. Ensure all regulatory requirements as well as security and audit procedures are adhered to always.Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.Provide guidance and supervision to the Banking Specialist IV in keeping branch in compliance with all Bank policies and procedures as well as ensuring audit, compliance and security procedures are adhered to at the branch location. In the absence of the Banking Specialist IV take lead responsibility.Take responsibility for daily overdraft / NSF decisions.Ensure branch monthly audits reflect appropriate controls are in place.Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues
Customer Service
Adhere to customer service expectations as defined for all positions with the banking center.Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagementProvide quality customer service to all current and prospective customers as measured by Bank service standards.Deliver customer experience for all segments to ensure quality customer experience every day every time.
Business Development
This position requires consistently meeting or exceeding sales goals as defined by management at a personal and team level.Adhere to all sales leadership expectations including inside and outside calling efforts as defined by management.Responsible for all sales activities within the banking center.Responsible for the development and implementation of business plan to achieve banking center sales goals.Partner with other lines of business (Commercial, MIS, Residential Lending, etc.) to maximize opportunities and expand customer relationships with the Bank. This requires the ability to establish and manage peer relationships.Represent the Bank in local community organizations with the purpose of promoting the Bank image as well as uncovering potential business opportunities.Encourage and assist banking…
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