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Call Center Agent

Job in Delray Beach, Palm Beach County, Florida, 33483, USA
Listing for: South Palm Orthopedics
Full Time position
Listed on 2026-01-01
Job specializations:
  • Healthcare
    Healthcare Administration
  • Administrative/Clerical
    Healthcare Administration
Job Description & How to Apply Below
  • Reports to Administrative Supervisor and Practice Administrator
  • Greet patients, answer phones
  • Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
  • Scan insurance eligibility and document in patient account
  • Distribute information and forms, either paper or electronic
  • Populate new patient information into records and update information for existing patients.
  • Scan documents into electronic health record as necessary
  • Disclose information when required, using appropriate guidelines and following HIPAA regulations
  • Perform routine straightening and cleaning of waiting room areas
  • Attend staff meetings and complete mandatory in-service education/training
  • Perform other duties or special projects as required or as assigned by management.
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