Patient Service Representative

RAYUS now offers Daily Pay! Work today, get paid today! RAYUS Radiology is looking for a Patient Service Representative to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient‑facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff.

This role provides optimal patient‑centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
This position is full-time working Monday‑Friday, 7:00am‑3:30pm.

• Serve as initial point of contact for patients and visitors, creating and providing a positive legendary Patient Service Experience(s)
• Timely registration of patient arrival by validating accurate demographic information and professional collection of out‑of‑pocket payments prior to services being rendered.
• Inform patients about delays and wait times; follow up with patients to ensure inquiries or complaints are satisfactorily resolved.
• Answer, investigate, and/or direct patient inquiries or complaints to the supervisor or manager.
• Obtain and validate photo identification and insurance cards, scan relevant documents into patients’ chart electronically and categorize appropriately.
• Provide consent, financial, and HIPAA compliance related documents, and explain them to patients as needed.
• Proficient utilization and application of EHR software, hardware, and programs.
• Scrutinize prescriptions and referrals for accuracy to ensure patients receive the appropriate and necessary exams.
• Effectively coordinate with interdepartmental professionals to ensure patient satisfaction related to appointment scheduling and admission/encounter.
• Verify and dispense oral contrast and preparation instructions to patients scheduled for upcoming appointments.
• Participate in medical office emergency routine when required; summon ambulance or EMS and/or assist other staff members as needed.
• Manage outgoing and incoming faxes through both electronic and manual fax machines.
• Maintain appropriate levels of administrative office supplies (e.g., RAYUS brochures, cards, sign‑in sheets).
• Contact referring physician offices to verify information or request pending information necessary for the patient’s exam.
• Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow.
• Use phone and written etiquette appropriately when handling correspondence.
• Maintain reception and patient waiting area(s) including cleanliness, sanitation, literature organization, and beverage supply.
• Align with company mission and embodiment of core values of RAYUS.
• Adhere to and comply with company policies, procedures, operational objectives, and goals.
• Maintain strict confidentiality of PHI in compliance with HIPAA regulations.

• Ensure quality assurance of health records by verifying completeness, accuracy, and proper entry into computer systems.
• Serve as point of contact on Medical Records for patients and visitors, providing a positive legendary Patient Service Experience.
• Retrieve and release health information data/medical records in compliance with HIPAA and company policies.
• Interact and work cooperatively with patients and team members of diverse backgrounds, ensuring inclusion.
• Work as a liaison between healthcare providers and offices in a timely manner.
• Proficient utilization and application of EHR software, hardware, and programs.
• Organize and prioritize tasks to meet deadlines while ensuring efficient patient flow, taking appropriate action when needed.
• Provide clear and friendly patient education of diagnostic examinations and deliver instructions in accordance with company policy and procedures.
• Hold Stat/Urgent cases pending communication from referring healthcare provider until instructions are received after…