IT Infrastructure Support Specialist

IT Infrastructure Support Specialist

Pero Family Farms Food Company LLC – Delray Beach, FL

Reports To: IT Infrastructure Manager

Employment Type: Full-Time | On-Site | Exempt

Location: Delray Beach, FL

Pero Family Farms is a market share leader with over a century of dedication, commitment and integrity. Operating since 1908, Pero is the farm trusted by retailers and consumers alike. We are a fully integrated farming operation, with departments that specialize in organic farming, logistics, global supply chain management, national sales operations, food processing operations, and strategic marketing functions. Our operation includes over 35,000 acres spanning across the East Coast of the United States from Florida to New York, with distribution and production facilities in several different states.

We pride ourselves in maintaining a strong family heritage and tradition that has been dedicated to quality, innovation, and excellent customer service that has been feeding America’s families for over a century. Our family’s passion for farming remains unwavering, with a vision to continue the tradition for many generations to come, whilst maintaining the reverence and trust it has established with the American consumer.

As we expand our offering to include an assortment of organic vegetable options; we have become one of the largest organic vegetable growers in the country and we are looking to grow our workforce family.

The IT Infrastructure Support Specialist is a hands‑on, high‑impact role responsible for supporting the daily technological operations of Pero Family Farms. This position ensures that our networks, systems, databases, and devices remain secure, reliable, and optimized across both corporate and manufacturing environments. From troubleshooting desktop issues to managing databases and network infrastructure, this role touches every corner of our organization. It is a role for someone who thrives in fast‑paced environments, enjoys problem solving, and understands how technology drives operational excellence.

Technical Support:

• Provide daily support for desktops, laptops, tablets, mobile devices, and business‑critical applications.
• Troubleshoot Windows OS, Microsoft Office, and hardware issues to minimize operational downtime.
• Support corporate and production teams to ensure seamless technology performance.

Database & Infrastructure Management:

• Administer SQL Server and Oracle environments, including installation, configuration, performance tuning, and backup procedures.
• Design, configure, and maintain network infrastructure and VPN solutions for secure, scalable connectivity.
• Support IoT devices and ensure consistent monitoring for performance and security compliance.

Network Security:

• Implement and maintain firewalls, antivirus platforms, intrusion detection systems, and other protective controls.
• Conduct audits and risk assessments to safeguard systems, networks, and sensitive company data.

Software Administration & Optimization:

• Support Microsoft Power Apps, SharePoint, and One Drive, including user permissions and workflow improvements.
• Collaborate with end‑users and IT leadership to enhance software tools that improve productivity and workflow efficiency.
• Utilize Power Shell scripting to automate tasks and optimize system processes.

Telephony & Surveillance:

• Manage and maintain VoIP/PBX systems and IP‑based security camera networks.
• Ensure all telephony and surveillance technologies meet operational and security standards.

Continuous Improvement &

Collaboration:

• Partner with cross‑functional teams to identify and implement technology improvements.
• Support infrastructure projects and large‑scale IT initiatives that advance organizational performance.
• Provide on‑call support as needed to maintain business continuity and system uptime.

Education & Experience:

• Bachelor’s degree in IT, Computer Science, or related field — or equivalent experience.
• Minimum of 3 years of technical support experience, preferably across both corporate and manufacturing environments.

Technical Expertise:

• Proficient with Windows OS, Microsoft Office, SQL Server, Oracle,…