Store Manager, Retail & Store Manager

Store Manager at Lens Crafters

Requisition : 908366
Store #: 005264 Lens Crafters
Position: Full-Time

Lens Crafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At Lens Crafters, we want every person who enters our doors to feel our passion for care, and we’re committed to taking care of you so you can bring the best quality experience to our patients and customers. Lens Crafters is part of Essilor Luxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions.

Join our global community of over 200,000 dedicated employees worldwide in driving the transformation of the eyewear and eyecare industry.

The overall mission of the Store Manager is to be a leader within the Lens Crafters organization. The Store Manager delivers key performance indicators by integrating the Brand Story and ensuring flawless execution of the customer experience.

• Ensure the Lens Crafters team provides unsurpassed Customer Service
• Provide training and coaching to the team leveraging company‑provided programs
• Analyze reporting to create and implement action plans to improve store KPIs, including NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others
• Attract and hire highly engaged team members to ensure the store has the right people in the right place at the right time
• Partner with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs
• Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience
• Ensures all company‑approved safety programs are implemented and maintained consistently per standards to maintain a safe and FUN working environment

• High School graduate or equivalent
• 4+ years of management/supervisory experience
• Comprehensive knowledge of operations, processes, and business implications
• Strong influencing and negotiating skills
• Team building and management skills
• Knowledge of current optical theory and merchandise
• Strong communicator and listener
• Strong basic math skills (addition, subtraction, multiplication, division)
• Sales skills
• Familiarity with cash register, computers, and calculators
• Ability to manage time under aggressive deadlines

• College degree or equivalent
• State licensure (if applicable) and/or ABO Certification in non‑licensed states
• Lens Crafters Final Inspector Certification
• Lens Crafters Quality, Fitting and Adjusting Program experience
• Previous experience in customer service and retail
• Knowledge of current store merchandise
• High level of business acumen including detailed knowledge of LC Dashboard

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, & local minimum wage requirements. A competitive bonus and/or commission plan may also be offered, complementing a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, disability, age, national origin, or any other characteristic protected by law.

For feedback regarding this job posting or to request a reasonable accommodation, please call the Essilor Luxottica Speak Up Hotline at 844‑303‑0229 or email HRC