Retail Field Operations Specialist

Location: Delray Beach, FL, US, 33446 Hollywood, FL, US, 33020 Tallahassee, FL, US, 32312

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Requisition : 21569

Remote Work Available:No

Job Title: Retail Field Operations Specialist

Department: Retail Operations

Reports To: Retail Field Operations Manager

FLSA Status: Regular Exempt

The Retail Field Operations Specialist is responsible for supporting the Retail Field Operations Manager with operational procedures, systems, continued learning, and business processes for the areas they support.

• Assist with managing, facilitating, and increasing communication and efficiency between departments.
• Conduct field support visits to ensure retail standards are maintained.
• Serve as the Subject Matter Expert (SME) for the area/s you support, pertaining to all systems and regulations.
• Provide recommendations to the Retail Field Operations Manager to improve operations and drive growth.
• Monitor daily productivity, recommending modifications to improve overall effectiveness of personnel and operations.
• Assist with system and technology training and implementation.
• Support in the development of Standard Operating Procedures (SOPs) to increase efficiency within the designated area.
• Participate in User Acceptance Testing (UAT) to validate updates and enhancements to meet operational needs and function as expected.
• Determine training needs by observing operational opportunities, studying sales results, consulting with General Manager and Area Managers during store visits.
• Conduct on-site training sessions using various training methods to engage employees, including hands-on and interactive activities.
• Assist with the implementation of training programs that will prepare employees for the next step of their career paths.
• Identify needs and strategize operational plans for visual merchandising and store aesthetics, customer flow, product organization, and asset protection in retail locations.
• Execute and maintain Trulieve's National Visual Standards Guide to ensure alignment.
• Collaborate with Marketing & Retail on initiatives involving such as visual directives, branded SWAG/merchandise, team uniforms and other promotional materials (i.e., GWP items).
• Provide support with new store openings to ensure the store and team are prepared for Grand Opening and understand operations moving forward.
• Other miscellaneous assigned projects and responsibilities as directed.

• Prior operations experience, preferably in retail and/or customer service area, is a plus.
• Self-starter with a history of pushing for deadline-driven results and deliverables
• Process improvement and documentation;
  Attention to detail; time-management, prioritization, and organizational skills.
• Observant, analytical, inquisitive, and attentive.
• Ability to work independently in a dynamic,…