Sales Operations and Installation Coordinator

Job Title: Sales Operations and Installation Coordinator

Location Requirements: On-Site

Job Type: Direct Hire

Role Overview:
Join our sales operations team to support large gym equipment installations. You will coordinate installation workflows, manage orders and warranty issues, and serve as a key operational contact. Your work ensures an outstanding experience for domestic commercial customers.

Responsibilities:

• Coordinate large metal racking solution installations, including quotations, site-readiness evaluations, layout/mapping, shipment coordination, and installation-related services (bookings and third-party vendor management)
• Provide support to customers and the sales organization, ensuring timely issue resolution through servicing and warranty follow-up
• Set up customer accounts and manage order processing, tracking, and reporting in Net Suite and/or Salesforce CRM
• Process and update purchase orders in coordination with sales teams, providing quality control, generating cost and shipping estimates, and maintaining order accuracy
• Manage orders and warranty claims, including returns, credit memos, partial orders, and shipment issue resolution
• Serve as a liaison to Operations and coordinate with third-party 3PL teams domestically and internationally
• Act as a single point of contact for operational issues involving delayed deliveries
• Support team members as needed and represent the brand in day-to-day customer interactions

Required Qualifications:

• Bachelor’s degree or equivalent experience (lack of bachelor’s may be accepted with proof of substantial direct experience)
• With bachelor’s degree: 5+ years in customer relationship management through sales operations, customer service, sales, and/or logistics
• Without bachelor’s degree: 15+ years of direct experience
• Mandatory knowledge/experience with operational logistics in the fitness/gym environment (applicants with strong achievements/knowledge in sports, fitness, or health may be preferred)
• Ability to prioritize multiple responsibilities and solve problems effectively
• Independent, self‑motivated, and detail‑oriented
• Excellent coordination skills and strong written/verbal communication
• Proficiency in Net Suite (or comparable ERP/WMS), Microsoft Excel, and Microsoft Office Suite

Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.