Customer Service Rep – Warehouse

Overview

Title: Customer Service Specialist
- Warehouse

Location: Vancouver, CAN

Description: Support to develop and administer customer operations plans and processes to deliver efficient logistics processes and results in the supply chain of a specific client using multimodal means of transportation and provide support to sales team in line with the business strategy and requirements, corporate guidelines and policies.

• Support administration of customer operations plans and processes to deliver efficient logistics processes
• Receive, execute and update orders via the system for assigned orders
• Execute shipping verification, pricing verification and invoice verification as well as generating and distributing customer reports
• Report and manage exceptions / issues assigned by other functions or directly from customer
• Record information into a database or other computerized system to maintain up-to-date stock records, retrieve stored information, place/ update orders, input customer feedback and respond to enquiries such as inventory levels/ delivery schedules
• Promptly support sales team and respond to operations related requests from the sales team such as quotation, exception deal management, historical account overview, billing corrections, etc.
• Promptly respond to customer enquiries and understand customer requirements
• Collaborate with customer service, warehouse clerks, inbound/ outbound dispatcher and cartage driver to resolve issues, ensure service quality and timelines
• Maintain customer contact, identify upselling opportunities and follow up on common problems
• Comply with operating standards and procedures to provide superior customer service
• Identify and resolve recurring issues and suggest modifications related to customer operations work methods focusing on increasing effectiveness and efficiency
• May provide functional guidance, advice or training to less experienced positions

• Bachelor's degree preferred
• Required:
  
  3+ years in shipping/logistics/transportation/supply chain management industry
• Preferred: prior experience in transportation/customer service/operations
• Container drayage/port experience
• Preferred: experience using transportation management systems
• Attention to detail; excellent written and oral communication; proficient typing skills
• Ability to prioritize and meet deadlines
• Ability to multitask in a fast-paced team environment
• Preferred: experience using transportation management systems
• Proficiency in all Microsoft Office products, including Microsoft Excel, Outlook, Teams
• Ability to bring solutions to the team and customer

Pay range: $22-24/hr hourly wage

• Action Oriented
• Collaborates
• Communicates Effectively
• Interpersonal Savvy
• Ensures Accountability
• Resourcefulness
• Global Perspective
• Courageous
• Situational Adaptability