Customer Service Representative

Job Overview

Express Employment Professionals is looking for an outstanding Customer Service Representative for our client in Delta, BC in the food distribution industry. This is a full-time permanent position reporting to the Customer Service Manager.

• Communicate with customers by phone, in person, and through e-mail to ensure the best service possible
• Answer customer questions regarding products, service, operation, or maintenance
• Interview clients to get information and explain services
• Process inbound customer orders accurately following established guidelines
• Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability
• Review data to determine if orders have been numbered, coded, and processed accurately before release to ensure successful shipment
• Process proof of delivery for products or services, track customer orders, and research missing or late deliveries
• Review data to determine if billing, accounting, and tax postings are accurate
• Initiate corrections for processing errors
• Refer complaints concerning service or product failure to appropriate departments for investigation
• Coordinate customer service needs with other departments to ensure service delivery
• Engage in troubleshooting activities and escalates issues that impact the full-cycle order fulfillment process
• Issue return authorization numbers per approved customer requests; track and update receipts; dispute pricing or quantity errors; maintain approved return items list for customers
• Receive and process orders for products or merchandise by mail, phone, or in person
• Assist in providing documentation to dispute logistics claims and recover costs from responsible parties
• Apply trend data to drive process improvement and avoid future charge‑backs
• Create and maintain Vendor set‑ups
• Create and maintain SKU set‑ups

• Outstanding customer service skills
• Exceptional phone mannerism
• Meticulous and accurate work style
• Strong computer skills (Word, Excel, Outlook)
• Experience with Sage Enterprise software preferred but not required
• Food distribution experience could be an asset but not required

Shift: Monday – Friday

Hours:

9am to 5pm

Pay Rate: $23.65 to $25.15 depending on experience, plus excellent benefits, vacation, and a 4% RRSP Plan.