Parts Order Specialist

Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

• Parts Ordering & Procurement
• Source and order appliance parts from approved suppliers based on service tickets and technician requests.
• Accurately identify parts using manufacturer catalogs, websites, and schematics.
• Verify parts availability, lead times, and alternatives with vendors to prevent delays.

• Inventory & Fulfillment
• Maintain optimal stock levels by monitoring demand, usage trends, and reordering thresholds.
• Assist in cycle counts, reconciliations, and returns to maintain inventory integrity.
• Coordinate incoming and outgoing shipments, ensuring part quality and order accuracy upon receipt.

• Communication & Support
• Respond promptly to internal and external inquiries via phone, email, and ticketing systems.
• Provide updates on order status, lead times, or backorders, and suggest alternatives when necessary.
• Collaborate with dispatch and technicians to ensure timely delivery of required parts.

• Systems & Documentation
• Use systems like Syspro, D365, or equivalent ERP/CRM platforms to manage orders, create records, and log communications.
• Maintain detailed and organized documentation for all part orders, returns, and supplier communications.
• Ensure warranty claims and part return procedures are followed as per vendor requirements.
• Perform all other jobs assigned by the supervisor. Service Operations Support
• Support parts research and preparation for upcoming jobs, particularly in remote/satellite areas.
• Assist with parts staging for technicians’ pickups.
• Help resolve issues related to incorrect shipments, damaged parts, or vendor disputes.

• Preferred 1+ years' experience in parts coordination, procurement, or a service/logistics environment.
• Strong knowledge of appliances or mechanical parts is an asset.
• Proficiency with inventory/order management systems and manufacturer websites.
• Excellent organizational skills with the ability to manage multiple priorities.
• Strong written and verbal communication skills.
• Problem-solver with a proactive and adaptable mindset.
• Ability to work independently and as part of a cross-functional team.

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

• Full time (Monday-Friday) with flexibility to assist on Saturday, if needed.
• Shift time: 8:30 am - 5 pm

$23.10 - $23.10 an hour

The Parts Order Specialist is responsible for coordinating the procurement and distribution of appliance parts to support service operations and ensure timely job completion. This role acts as a key liaison between technicians, suppliers, and internal teams, ensuring the accuracy of part selection, order fulfillment, and inventory control. The ideal candidate is detail-oriented, proactive, and customer-focused, with strong technical aptitude and supply chain awareness.