Customer Service Coordinator

Salary Range: $50,000.00 To $60,000.00 Annually

Existing Vacancy - Actively Recruiting

About Us
At  KWE , we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you.

The Opportunity
We are seeking a  Customer Service Coordinator  to provide customer service and sales support within our Air Export Operations and Customer Service departments.

In this role, you will be responsible for managing the needs of key and specialized customers, addressing inquiries, and resolving service-related issues in a timely and professional manner to maintain high levels of customer satisfaction.

What You’ll Do

Deliver exceptional customer service as the primary point of contact for client inquiries, concerns, and complaints, with particular focus on key or at-risk accounts.

Coordinate special projects assigned, oversee and track shipments from overseas offices, and issue pre-alert notifications to customers for upcoming arrivals.

Maintain strong business relationships and service levels with both customers and vendors; respond to inquiries from overseas offices and troubleshoot issues as needed.

Support Air Export Operations and the sales team by ensuring accurate and timely processing of documentation to minimize errors.

Coordinate shipments, provide timely updates and notifications to air export customers, and assist the sales team with rate negotiations and service quotations.

Prepare and submit accurate monthly reports as required by management and clients, while continuing to support sales activities such as rate and quote negotiations.

Assist departmental leadership in maintaining and adhering to company ISO policies and standards.

Participate in team meetings and contribute to achieving overall terminal and departmental objectives.

Maintain organized and accurate filing systems, ensuring all shipment details are properly entered and updated in the system to support accurate billing.

Ensure consistent adherence to company ISO policies and procedures.

Engage in meetings and initiatives aligned with overall terminal goals and performance expectations.

Follow all safety policies, procedures, and best practices at all times.

Report any unsafe conditions or activities to Management and/or Human Resources promptly.

Provide cross-functional support, including backup coverage and training within the department during peak periods, vacations, or unexpected absences.

What You Bring

Formal Academic Training in related field of study from two-year college or technical school; or 2 to four years related experience and/or training; or equivalent combination of education and experience.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports and business correspondences.

Ability to effectively present information and respond to questions from groups of managers, clients and customers.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, etc.

Why Join KWE?

Fast-paced, dynamic environment with a great team

Opportunity for advancement

Generous bonus program linked to company & individual success

Competitive and equitable compensation packages

Company paid pension program

Accessible and inclusive work environment

Flexible / hybrid work arrangements

If you’re ready to take the next step in your career and contribute to a growing organization, we’d love to hear from you!

KWE is committed to providing accessible employment practices. For more information about our accessible workplace, including disability accommodations required for the application process and beyond, please  .

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