Customer Service Representative

Job Overview
Express Employment Professionals is looking for an outstanding Customer Service Representative for our client in Delta, BC in the food distribution industry. This is a full-time permanent position reporting to the Customer Service Manager.

Responsibilities

Communicate with customers by phone, in person, and through e-mail to ensure the best service possible

Answer customer questions regarding products, service, operation, or maintenance

Interview clients to get information and explain services

Process inbound customer orders accurately following established guidelines

Solicit or provide information as required to accurately complete customer orders, returns, shipments, and requests for product pricing and availability

Review data to determine if orders have been numbered, coded, and processed accurately before release to ensure successful shipment

Process proof of delivery for products or services, track customer orders, and research missing or late deliveries

Review data to determine if billing, accounting, and tax postings are accurate

Initiate corrections for processing errors

Refer complaints concerning service or product failure to appropriate departments for investigation

Coordinate customer service needs with other departments to ensure service delivery

Engage in troubleshooting activities and escalates issues that impact the full-cycle order fulfillment process

Issue return authorization numbers per approved customer requests; track and update receipts; dispute pricing or quantity errors; maintain approved return items list for customers

Receive and process orders for products or merchandise by mail, phone, or in person

Assist in providing documentation to dispute logistics claims and recover costs from responsible parties

Apply trend data to drive process improvement and avoid future charge‑backs

Create and maintain Vendor set‑ups

Create and maintain SKU set‑ups

Requirements

Outstanding customer service skills

Exceptional phone mannerism

Meticulous and accurate work style

Strong computer skills (Word, Excel, Outlook)

Experience with Sage Enterprise software preferred but not required

Food distribution experience could be an asset but not required

Schedule

Shift: Monday – Friday

Hours:

9am to 5pm

Compensation and Benefits
Pay Rate: $23.65 to $25.15 depending on experience, plus excellent benefits, vacation, and a 4% RRSP Plan.

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