Sales Specialist

Custom Cubes is a modern fabrication and sales company specializing in converting shipping containers into custom structures, from simple storage to fully finished work and living spaces. We focus on providing high-quality design and fabrication processes at a cost-effective price. Our core belief is "Enjoy the quality," reflecting our commitment to longevity and superior craftsmanship in every project. We are a growing, team-oriented company committed to exceeding customer expectations.

The Sales Specialist reports to the Sales Manager and is a critical point of contact for Custom Cubes. This role manages incoming leads across all communication channels (web inquiries, phone, email, etc.). We seek a motivated professional who is passionate about delivering strong customer service, actively listening to client needs, and converting leads into satisfied customers using our established sales strategies.

• Sell empty shipping containers, modified shipping containers, container rentals, and related equipment.
• Prepare detailed estimates and pricing for all incoming leads; confirm project specifics with the Structures & Estimation Manager as needed.
• Utilize internal systems and software for managing the customer and project pipelines up until the handoff to the operations team.
• Assist walk-in customers and facilitate customer inventory viewings at the yard.
• Build and maintain strong, long-lasting customer relationships through consistent, customer-centric interactions.
• Communicate clearly and professionally with customers regarding project scope, estimates, pricing, and any concerns.
• Maintain a positive and professional demeanor toward customers at all times.
• Accurately document all customer interactions, transactions, comments, and concerns.
• Present sales information, updates, and pipeline insights to Management upon request.
• Ensure customer satisfaction and consistently provide professional customer support.
• Continuously develop product and project knowledge to effectively serve customers.
• Perform other related duties as assigned.

• Minimum of 2 years of experience in a sales role.
• Proven ability to meet sales targets and contribute positively to revenue growth.
• Experience in a customer service or support role, or a demonstrated commitment to excellent customer service.
• Ability to remain calm and professional under pressure.
• Strong oral and written communication skills, including active listening skills.
• Positive, team-oriented attitude is essential.
• Growth mindset with a willingness to learn and participate in continuous training.
• Technologically proficient, with a strong aptitude for learning new software and navigating ERP systems.
• Highly organized and meticulous in detail management.
• Experience using Customer Relationship Management (CRM) software is considered a valuable asset.