Delta Customer Service Representative

Join Critical Environment Technologies as a Customer Service Representative in Delta, BC, where your organizational skills and customer-focused attitude will shine. Enjoy a full-time role dedicated to improving customer engagement and operational processes.

In this multifaceted position, you'll assist both Customer Success and Field Service teams in fulfilling customer needs and addressing inquiries.

Your role will be instrumental in maintaining smooth internal communications and supporting technicians with effective scheduling. Advancement opportunities to further your career in customer service are encouraged.

Key Responsibilities:

• Act as the main contact for customer inquiries

• Collaborate to provide timely issue resolution

• Maintain accurate documentation and customer records

• Assist with service scheduling and coordination

• Identify areas for customer process improvement

Requirements:

• 1-3 years in a customer service environment

• Proven communication skills, both written and oral

• Attention to detail with strong organizational skills

• Proficient user of Microsoft Outlook, Excel, and Word

• High school diploma or equivalent required

Utilize your skills to enhance customer satisfaction at Critical Environment Technologies.
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