Customer Experience Specialist

Customer Experience Specialist

Eastlink

100% working from the store.

Eastlink is a family owned; entrepreneurial and innovative Canadian telecommunications company with offices across the country. We take great pride in being a leader in delivering creative, competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

• $20.74/hour plus unlimited commission and performance incentives

• Internal growth and promotion opportunities—we invest in your future

• Paid time off, holidays, sick days, health benefits, pension plan, and employee discounts
• No prior call center experience required—we provide the tools and training to set you up for success

As a Customer Sales & Service Consultant, you’ll support customers through inbound calls while balancing service excellence with sales opportunities. Your responsibilities will include:

• Answering customer inquiries related to billing, accounts, and services
• Identifying customer needs and recommending products, services, and promotions
• Assisting customers with upgrades and plan changes
• Resolving concerns efficiently while delivering a positive customer experience
• Meeting individual sales and performance targets
• Using multiple systems and tools to document interactions accurately

This role requires confidence, adaptability, and the ability to build rapport with customers on every call.

In addition to assisting new and existing customers over the phone, you’ll also have the opportunity to interact with customers face-to-face at our retail front counter.

We work rotating shifts between Monday to Friday, 8:00 AM to 8:00 PM with the potential for a Saturday shift to added at a later date. Schedules are typically made 4 weeks in advance because we understand that you have a life to live outside work!

• Strong communication and active listening skills
• A customer-first mindset with the ability to confidently offer solutions and upsell when appropriate
• Comfort handling both service-related and sales-focused conversations
• Ability to meet performance metrics in a high-volume call center environment
• Basic computer proficiency and the ability to navigate multiple systems
• Reliability, professionalism, and a positive attitude
• Flexibility to work scheduled shifts, including evenings and weekends

• Previous experience in customer service, sales, retail, or call center environments is an asset
• New to the field? We welcome motivated candidates with strong transferable skills

Eastlink operates in a culture of continuous improvement through listening, learning, and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your careers started with us and stay with us, your journey begins here!