Generalist Customer Care Gordon Food Service

Position: Generalist Customer Care for Gordon Food Service
Step into a rewarding customer care role with Gordon Food Service in Alberta. This full-time position is centered on assisting customers through various channels while ensuring the highest service standards.
We are looking for a Customer Care Generalist to engage with our clients through phone, email, and chat. You'll handle order inquiries, facilitate delivery arrangements, and manage credit processes. Join a supportive team while embracing the family culture and opportunities for advancement within the company.

Key Responsibilities:

• Serve customers via phone, email, SMS, and chat

• Determine credits and resolve invoice inquiries

• Mentor new team members and promote training initiatives

• Coordinate exception deliveries with transportation partners

• Manage communications for recall situations
Requirements:

• High School Diploma or equivalent with customer service experience

• Excellent communicator with strong interpersonal abilities

• Ability to solve problems and manage time efficiently

• Eager to learn and adapt to technological changes

• Understanding of the Food service industry
Elevate customer satisfaction at Gordon Food Service by applying your skills and experience in a dynamic role.
#J-18808-Ljbffr