Customer Experience Specialist

Position: Customer Experience Specialist Role
Join Eastlink as a Customer Experience Specialist and connect with customers while driving sales success.

Your role encompasses both service excellence and product promotion in a retail environment.
This opportunity involves supporting customers from our store and answering their queries with professionalism and empathy. You will leverage your strong communication skills to identify customer needs and recommend tailored solutions. You should be prepared for a dynamic work schedule with rotating shifts planned four weeks in advance to accommodate your life.

Key Responsibilities:

• Handle inquiries about accounts and services effectively

• Identify customer needs and promote relevant products

• Assist in upgrading customer accounts as necessary

• Resolve issues to ensure a seamless customer experience

• Navigate multiple systems for accurate documentation
Requirements:

• Excellent communication and listening skills

• Confidence in sales-focused conversations

• Previous customer service experience preferred

• Ability to adapt and meet performance goals

• Basic computer skills and professionalism
Bring your passion for customer service and sales to Eastlink and grow your career.
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