Customer Care Representative - Gordon Food Service

Join Gordon Food Service as a Customer Care Representative in Rocky View County, Edmonton, or Delta, Alberta, and make a difference in customer satisfaction. This full-time role emphasizes effective communication and order support across various platforms.

In this position, you will provide reliable service by addressing customer inquiries and arranging necessary deliveries. You will utilize E-Commerce technologies while building strong relationships with clients. Your strategic thinking and innovative approach will contribute to our team's success and culture.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat

• Arrange delivery exceptions in collaboration with departments

• Process and resolve credit inquiries efficiently

• Mentor and train new Customer Care staff

• Support recall communications as necessary

Requirements:

• High School Diploma with at least one year in customer service

• Strong organizational and time management skills

• Self-motivated with a focus on detail

• Ability to adapt to changing technologies and applications

• Knowledge of Food service operations is a plus

Enhance your career by providing exceptional support and service as part of Gordon Food Service's dedicated team.
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